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FAQ

How can I determine if FST Wireless Remote Switches will work in my structure?
How much will it cost to operate FST wireless remotes on a monthly or yearly basis?
Can I use an FST Remote outdoors?
What do I get with purchase of an FST Remote Switch?
What general precautions should be taken when using FST Remote Switches?
What do I do if I experience problems with my FST Remote?
How long should I pre heat my engine(s) before startup?
What does "Free Customer Service" actually mean?
What is the difference between the discontinued REGAL WDR and the New REGAL PRO?
What is the advantage of having "Replaceable Relays" in the REGAL WDR units?
Why does it take 5 days to ship an FST product?
What do the abbreviations PRO and WDR mean?
What is "Active" security?
FST Remote switches are said to be "Interactive", what does this mean?
In the product documentation, you mention that allowing the lapse of the cell service account is a problem for PRO and U-Phone-iT owners. Why is this?
Should I turn my Wireless remote OFF when not in use for extended periods?
What are the differences between the REGAL PRO and U-Phone-iT?
Can I return my FST product for refund?
Are FST Remote Switches ready for use when received?
What types and makes of Aircraft Preheaters can be controlled by FST Remote Switches?
Why is PRO-MAX called a "Universal" Remote Switch?



Q: How can I determine if FST Wireless Remote Switches will work in my structure?

A: If you can reliably receive and make cell phone calls from your building (with doors closed) on the ATT cell system, an FST Wireless Remote should work quite well. If in doubt FST can check your user location against the ATT coverage map or FST can check for you. For best reception you may have to attempt calls from various locations in the building to determine where the most reliable signal is received. In steel buildings this may be near a door, especially if it has a window. If you can send and receive calls with the doors open, but not with them closed you will need a Remote Antenna, available from FST LLC

The REGAL PRO, can be interrogated for cell signal strength and will return a signal strength value. The REGAL PRO can also be equipped with a Remote Antenna that can be mounted on the outside of a building in an area of best reception. Note that a remote antenna will get the cell signal into a cell resistant structure, a useable signal must be present in the area.


Q: How much will it cost to operate FST wireless remotes on a monthly or yearly basis?

A: FST cellular remotes use GSM (cell phone) technology and come with an active, non-contract, cell phone account on the ATT network. Cell accounts are established by FST, a Direct Representative of the cell carrier .

FST remote switches use AirTime in the form of brief text messages for programming and responses to interrogation. The monthly charges can be less than $3.50 per month depending on interactive use. FST also offers CMS, a cell account subscription to relieve users of direct account management for 360 days, at about$6.00 per month.


Q: Can I use an FST Remote outdoors?

A: Current FST products are designed for indoor use.


Q: What do I get with purchase of an FST Remote Switch?

A: The FST product package includes the product (built in the U.S.) with active, low-cost, cell service on the ATT network, free proprietary, smartphone control Apps, manuals and free customer service by phone, text and email.


Q: What general precautions should be taken when using FST Remote Switches?

A: Assure that all electrical cords have grounded plugs, are in good condition and will carry the required electrical load. Place the unit on a platform at least 12 inches above the floor for protection from moisture and corrosive or flammable liquids and vapors.. Do not use FST remotes to control life support or other critical equipment.


Q: What do I do if I experience problems with my FST Remote?

A: First consult the trouble shooting section of your owner’s manual. You can also call or text FST at 262-412-7580 during office hours (8:00AM – 5:00PM Central Time weekdays) and speak to an actual human being. You can email FST anytime at carl.fstllc@att.net.


Q: How long should I pre-heat my engine(s) before startup?

A: Pre-heat time depends on a number of variables such as: ambient temperature, local air currents, quality and security of engine cover insulation and how warm your particular engine needs to be for easy starting. Some pre-heater manufacturers provide guidelines for pre-heat time versus temperature on their websites.

Aluminum fixed-pitch propellers are an often overlooked factor in preheat times. Props are large heat sinks that can dissipate heat into the surrounding air. Prop covers can reduce this loss, shortening pre-heat time.


Q:What does "Free Customer Service" actually mean?

A: FST Customer service is provided by phone, text and Email as long as the original purchaser owns the product. Specifically, FST will make changes to system settings such as the approved user and administrator lists. As a representative of the cell carrier, FST can also handle service replenishments and other cell service inquiries.


Q: What is the difference between the discontinued REGAL WDR and the New REGAL PRO?

A: Both units are interactive, using Smartphone Apps or text and phone calls to turn the power outlets ON and OFF. Both can also be interrogated for current systen settings and operating status. Both have 1700 Watt switching capacity allowing a single unit to serve two aircraft independently.

In addition to the historic features of the WDR, the PRO has a new clock-based activation feature, allowing users to set a unit's outlets to turn ON at a specific time of day and turn OFF after user selected Run times expire. PRO also advises users when a power outage has occured, prompting them to re-set the on-board clock and/or cancel any active commands that were canceled by the outage.


Q: What is the advantage of having "Replaceable Relays" in the REGAL WDR units?

A: FST uses outsourced wireless modules in our interactive, programmable devices. These modules have relays with 230 VAC contact ratings of 10 amps, but they do not have a 115 VAC rating. This means the relays may not reliably carry the 15 Amp current at 115VAC. To achieve up to 1700 watts switching power and a 1/3 HP motor rating, FST uses high current 15 AMP, power relays. In many cases, this higher capacity allows a single REGAL to serve two twin engine aircraft independently, even when equipped with full preheat systems (crankcase and cylinder heaters).


Q: Why does it take 5 days to ship an FST product?

A: All FST products are assembled against order to assure quality and compliance with customer requests. Second, phone numbers must be obtained and carrier features modified for use by our systems,

Third, Each unit is programmed to the customer's order and operationally tested and load tested for more than 24 hours. All REGAL commands and interrogations are tested using the "RegalRemote" smart-phone App.


Q: What do the abbreviations PRO and WDR mean?

A: PRO stands for "Professional, our premium, full-featured product.

WDR stands for "Wireless Digital Remote" and describes the interactive, user programmable REGAL WDR. which has been discontinued.


Q: What is "Active" security?

A: The REGAL PRO has high level, active security that requires a password for programming and interrogation and only accepts calls from phone numbers authorized by the owner/user.


Q:FST Remote switches are said to be "Interactive", what does this mean?

A: All FST Remote switches are Interactive. This means that communication with the units is two-way. Your Remote can automatically confirm that your commands have been acted on, or you can interrogate the device and it will respond to you by text message with a confirmation or other information you have requested (cell signal strength, for example).


Q: In the product documentation, you mention that allowing the lapse of the cell service account is a problem for PRO and U-Phone-iT owners. Why is this?

A: If the account is unpaid for an extended period, usually 60-90 days after service expiration, the phone number may be reassigned by the carrier. If a new phone number is needed the unit must be returned to FST. This entails a $25.00 service charge and shipping at customer expense.


Q: Should I turn my Wireless remote OFF when not in use for extended periods?

A: There is no harm in turning your Remote OFF when not in use. One exception to this would be if you have a unit with optional Battery Backup. In this case power should remain ON at all times to assure the Backup Battery remains fully charged. The power used by the remotes when in standby is minimal, no more than a normal cell phone charger.

Q: What are the differences between the REGAL PRO and U-Phone-iT?

A: REGAL PRO has more switching capacity, 1700 Watts versus 1000 Watts for U-Phone-iT. PRO also has a clock based activation program, able to turn its outlets ON at a specific time of day and remain ON for periods selected by the user. Both PRO and U-Phone-iT can be remotely activated for specific run times or turned ON and OFF by App control or text messages. Both also have resident programs that activated stored RUN programs that are activated by a phone call from Authorized phone numbers (Cell or Landline).

Q: Can I return my FST product for refund?

A: If an FST remote switch cannot be made to work at the location it was purchased for, it can be returned for a full refund of the product price, if returned within 30 days of receipt. Other returns are subject to a $20.00 return fee plus shipping.

Q: Are FST Remote Switches ready for use when received?

A: Yes, all FST Products are ready to use right out of the box. Cell Service is active and pre-paid for at least 70 days. Plug the unit in, turn it ON and you are ready to go.

Q: What types and makes of Aircraft Preheaters can be controlled by FST Remote Switches?

A: Most General Aviation Preheaters fall into two categories: Electric Sump and Cylinder heaters or electric Forced Air heaters. Sump and Cylinder heaters are manufactured by: Design-Logic, E-Z Heat, Reiff and Tanis. Forced Air heaters are made by: AEROTHERM or HORNET Heaters

Q: Why is PRO-MAX called a "Universal" remote switch?

A: The 2,400 Watt switching capacity makes PRO-MAX the only remote switch capable of controlling any pre-heat system currently available from known manufacturers. This includes AEROTHERM forced air pre-heaters as well as the more common crankcase and cylinder pre-heat systems. The high switching capacity also allows PRO-MAX to service two single engine or two twin engine aircraft simultaneously and separately.